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Welcome to the Western Washington University on-line application process. Before you begin, please print out the job announcement; you may need to refer to it while completing the application.

Exam Proctor/Scoring Services Support (Program Coordinator)
About the Position: This is a temporary part-time position reporting to the Program Support Supervisor for disAbility Resources for Students and the Program Specialist 2 for Scoring Service. Typical hours are Monday-Friday, 8-5. The supervising departments may require hours as early as 7:00 AM and as late as 8:00 PM on occasion. No guaranteed minimum hours.   

The disAbility Resources for Students (DRS) provides disAbility management counseling, enabling resources, and referral information to enrolled students who possess a temporary or permanent disAbling condition. The DRS exam program serves 350+ students each quarter, averaging close to 3,000 exams per quarter. Scoring Services runs scoring for all Scantron-based exams on Western’s campus as well as the course evaluations at the end of each quarter.
Under the general direction of the Program Support Supervisor of DRS and the Program Specialist 2 of Scoring Services, this position will provide exam proctoring services for students with permanent and temporary documented disabilities at Western Washington University on an as-needed basis. Additionally, this position may process Scantron exams and course evaluations for Scoring Services at Western Washington University at points in the quarter when the volume of requests is high.

This position is part of a Washington Federation of State Employees bargaining union.  New employees are required to meet the membership requirements of the current collective bargaining agreement at 350 hours of employment.

About the College/Department:
disAbility Resources for Students:        http://www.wwu.edu/drs  
Scoring Services    http://www.wwu.edu/depts/registrar/scoresvcs.shtml  
Position Responsibilities:
  • Exam Proctor
    • Must possess excellent communication skills with the ability to communicate effectively to students, faculty, staff and the general public; skills should include:
      • The ability to foster a positive attitude with each transaction
      • Effective communication with clients of various ages, multicultural and international backgrounds, different awareness levels and experiences with higher education processes
      • Courteous and respectful interaction at all times
      • The ability to remain calm and defuse agitated situations in a fast-paced environment
    • Distribute confidential examination materials to students
    • Answer questions concerning examination procedures, discrepancies in test booklets, and other routine matters
    • Collect, check, and count examination materials
    • Report rule violations and/or unusual occurrences during examinations to supervisor
    • Notify appropriate personnel when test equipment malfunctions occur
    • Transport highly confidential test materials from one location to another
    • On occasion, read exam questions and answers aloud to students
    • On occasion, scribe students’ responses to exam questions
  • Scoring Services Support 
    • Operate optical mark reader scanning equipment and software
    • Process Scantron tests by course, instructor, and department
    • Ensure the security of protocols, exams, scoring sheets, and answers
    • Distribute blank Scantrons to faculty as needed
    • Answer phones or emails as directed
    • May be involved in pick-up or delivery of exams
    • Assist with processing high volume of course evaluations on a quarterly basis
    • Create email correspondence to faculty using proper grammar and spelling
  • PC Applications
    • Word – basic word documents
    • Windows – knowledge of menu structure, etc.
    • Outlook – knowledge of how to use email applications
    • FileMaker Pro (familiarity with basic electronic databases)—disAbility Resources for Students tracks the exam program with a Filemaker database
Required Qualifications:
  • Associate’s Degree
  • Ability to multitask in an often high volume environment
  • Intermediate Microsoft Outlook skills
  • Familiarity with basic electronic databases
  • Excellent communication skills
  • Experience in a fast-paced, sometimes stressful environment
  • Experience operating within an environment of multiple policies/procedures
  • Ability to maintain security of exams and confidential materials
Preferred Qualifications:
  • Experience working with individuals from a diversity of populations
  • Experience in higher education
  • Experience working in a Disability Support Services office and/or Testing Center
Academic Emphasis: N/A
Job Location: Western Washington University, Bellingham, WA
Salary: $14.26/hr
Bargaining Union: A
Application Instructions and Requested Documents: Please log in below and submit your application via WWU's Electronic Application System for Employment (EASE).  Note:  You will need to be using Internet Explorer to fully utilize our online application system.

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.  You may cut and paste or upload your resume and cover letter as noted on the EASE application.

Please complete the education and work experience section of the EASE application and submit the names and contact information of three professional references.
Other Information: Follow Western Employment on Facebook and WWUEmployment on Twitter
Job Posted: 5/2/2013
Closing Date Notes: Position is open until filled
Recruitment #: 130199
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU's Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); eoo@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

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